We took over this group contract, consisting of five primary schools, from the previous caterer as the client wanted to work on a closer level with their catering provider, so being renowned for our responsive attitude and delivering results, they selected Radish.
The first thing we focussed on was ensuring we had the right team throughout the five schools and we supported them in developing and adapting in their roles. It was important to focus on each school individually as one is slightly different, and it was important not to overlook the varying needs; meaning our team could look closely at areas of improvement and increase in interest and uptake. We also engaged with the parents/carers of the pupils to build relationships with them and regained their trust around the catering at each school
Both our teams and the schools’ leadership within this group have been totally engaged and supportive with our monthly theme days and always go the extra mile for the children, whether that is decorating the serving area or turning up in fancy dress. The positive impact on the children is clear as a result of all the hard work.
The clients’ feedback around the level of communication we keep with them is second-to-none which is the perfect foundation of a strong partnership. The quality audits we produce are used during the monthly meetings with the clients to show measurable and tangible results, and continuous improvement.
Due to the great service and food quality, coupled with our fun loving and inclusive approach we have recently secured the group contract for a further two years.